Privacy Policy

Last Updated: July 17, 2026

At Cyberswitch, your privacy and the security of your data are our highest priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application, website, and related payment infrastructure services (collectively, the "Services").

By accessing or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy.

1. Information We Collect

We collect information to provide you with reliable and secure payment services, comply with global regulatory requirements, and improve your user experience.

A. Personal Information You Provide

  • Account Data: Name, email address, phone number, date of birth, and password.
  • Identity Verification (KYC): Government-issued ID, biometric data (like a selfie), proof of address, and other information required to verify your identity to comply with Anti-Money Laundering (AML) regulations.
  • Financial Information: Bank account numbers, payment card details, and cryptocurrency wallet addresses used for transactions.

B. Information We Collect Automatically

  • Transaction Data: Details about the payments you make and receive, including transaction amount, date, time, and recipient/sender information.
  • Device Information: Device type, operating system, unique device identifiers (IMEI, MAC address), IP address, and mobile network information.
  • Usage Data: How you interact with our application, features used, and time spent on the app.

2. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To process your transactions, manage your account, and provide customer support.
  • Security and Fraud Prevention: To verify your identity, monitor transactions for suspicious activity, and protect against fraud, unauthorized access, and other illegal activities.
  • Legal Compliance: To comply with applicable financial regulations, KYC/AML laws, and respond to lawful requests from authorities.
  • Service Improvement: To analyze usage trends, troubleshoot issues, and enhance the functionality and design of Cyberswitch.
  • Communication: To send you transaction receipts, security alerts, and updates regarding our policies or services.

3. How We Share Your Information

We do not sell your personal information. We only share it under the following circumstances:

  • Service Providers: We share data with trusted third-party partners (e.g., identity verification services, banks, payment processors, and cloud hosting providers) who assist us in operating our Services. These providers are bound by strict confidentiality agreements.
  • Legal and Regulatory Authorities: We may disclose your information to law enforcement, government officials, or other third parties if required by law or if we believe in good faith that disclosure is necessary to prevent physical harm, financial loss, or to report suspected illegal activity.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

4. Data Security

We employ industry-standard security measures to protect your information, including:

  • End-to-end encryption for data in transit and at rest.
  • Multi-factor authentication (MFA) and biometric login options.
  • Continuous monitoring of our infrastructure for vulnerabilities.

While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Data Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: The right to request a copy of the personal data we hold about you.
  • Correction: The right to request that we correct inaccurate or incomplete information.
  • Deletion: The right to request the deletion of your personal data, subject to legal and regulatory retention requirements.
  • Opt-Out: The right to opt-out of marketing communications.

To exercise any of these rights, please contact us using the information provided below.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Financial regulatory laws require us to retain certain transaction and KYC data for a specified period (typically 5-7 years) even after you close your account.

7. Children's Privacy

Cyberswitch Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected such data, we will take immediate steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact our Data Protection Officer at:

Email: support@getcyberswitch.com

Address: Cyberswitch Support Team